How do I return an item?

Returns Policy

MVS Discount Sales will be more than happy to accept any returns that are sealed and in the same condition as received within 30 days of the shipping date. Requests for returns should be reported to our customer service within 7 days of receipt of your order. Please initiate a return request with your reason for return. Returns need to be approved before returning the items to our facility. All products that are being returned should be in the same condition as received. We cannot accept opened, partially opened, or partially used items, unless the product is defective or not as described.

In most cases return shipping is not paid by MVS Discount Sales, and is the responsibility of the buyer. You may return unopened items within 30 days from the shipping date. We can not accept any returns of items that have been damaged by the customer, opened or product is missing. Items must be in the condition in which you received it for a refund.

What if an item is not what I ordered or is defective?

In a case that your order does not have what you purchased in our listing, or the item is defective, we will credit you back 100% of the purchase price upon our receipt of the returned product. We will pay return shipping costs if the product is defective or the return is a result of our error. Please include all original packaging and attach a brief description explaining the defect, or indicate on your packing slip that the item we shipped was an error. If the item is returned for any other reason, you are responsible for return shipping costs.

How do I return an item purchased from MVS Discount Sales?

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Unauthorized returns will not be accepted. All authorized returns will be processed within 7 days of receiving the returned item.

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